Terms of service
Truly Scrumptious Sweets — Terms & Conditions
Last updated: August 2026
1. About us and these Terms
Welcome to Truly Scrumptious Sweets.
These Terms and Conditions apply when you access our website or purchase products from Truly Scrumptious Sweets. Our online store is powered by Shopify.
Please read these Terms together with our Privacy Policy, Refund Policy, Delivery Policy and any product-specific information provided on our website.
Nothing in these Terms affects your statutory rights as a consumer.
2. Our products
Truly Scrumptious Sweets sells Pick 'n' Mix sweets, sweet mixes, bespoke selections, gift products and other confectionery products.
We make reasonable efforts to ensure that product descriptions, photographs, weights, prices and other information displayed on our website are accurate.
Because many of our products are hand-packed, individual sweets, colours, shapes and the exact appearance of a product may vary slightly from photographs.
Where a product is sold as a particular named mix or selection, we will make reasonable efforts to provide the advertised contents. If we need to make a material substitution, we will ensure that relevant ingredient and allergen information is provided and that the substitute is appropriate for the product ordered.
We reserve the right to change or discontinue products and to limit quantities where reasonably necessary, including because of stock availability.
3. Ingredients and allergens
Please check the ingredient and allergen information provided for each product carefully before ordering.
Our products are prepared and packed in an environment that handles allergens including milk, soya, wheat, peanuts and nuts.
Individual products may contain additional allergens. The specific allergen information provided with each product should always be checked before consumption.
Customers purchasing a Bespoke Pick 'n' Mix are responsible for checking the ingredient and allergen information for the sweets they select.
If you or the intended recipient has a food allergy or intolerance and you are unsure whether a product is suitable, please contact us before placing your order.
We take reasonable steps to provide accurate and up-to-date food and allergen information. Food businesses are legally responsible for managing allergen risks and accurately labelling and marketing food.
4. Orders
When you submit an order, you are offering to purchase the products in your basket.
Your order is accepted when we confirm that we have accepted it. Payment must be successfully processed before an order can be fulfilled.
Please check your order, delivery details and product selections carefully before submitting it.
If we are unable to accept an order — for example because a product is unavailable, there is an error in the price or description, or we cannot deliver to the address provided — we will contact you and arrange an appropriate refund where payment has already been taken.
5. Prices and payment
All prices displayed on our website are in pounds sterling (£).
The price shown when you place your order will be the product price charged, subject to correction of obvious pricing errors where permitted by law.
Any applicable delivery charge will be clearly displayed before you complete your purchase.
We will not charge optional additional amounts without your agreement.
UK online sellers must give customers the total price and delivery costs, or explain how those costs will be calculated, before purchase.
6. Delivery
We will deliver your order to the delivery address supplied when you place your order.
Any dispatch or delivery times displayed on our website are estimates unless we expressly agree otherwise.
Unless another delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law. UK distance-selling guidance currently specifies delivery within 30 days unless another period has been agreed.
We are not responsible for delays caused by circumstances genuinely outside our reasonable control, but this does not affect your statutory rights.
Your order remains at our risk until it comes into your physical possession, or into the physical possession of a person you have identified to receive it, except where the law provides otherwise.
This replaces Shopify's original clause saying risk transferred when the parcel was given to the carrier. Under section 29 of the Consumer Rights Act, risk generally remains with the trader until the consumer takes physical possession.
Please contact us promptly if your parcel is lost, damaged or does not arrive as expected.
7. Cancellations, returns and refunds
Your cancellation and return rights are explained in our Refund Policy.
Certain products may be exempt from some cancellation rights, including certain perishable goods, personalised/custom-made products and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
These exceptions do not remove your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract. UK guidance expressly distinguishes those statutory rights from exceptions applying to certain returns.
8. Bespoke orders
Where you create a Bespoke Pick 'n' Mix or order another product made to your individual specifications, you are responsible for checking your selections before submitting the order.
Please check all relevant ingredient and allergen information before choosing sweets.
Once preparation of a personalised or custom-made product has begun, cancellation rights may be restricted where permitted by law.
This does not affect your statutory rights if the product supplied is faulty, damaged or not as described.
9. Best Before dates and storage
Products should be stored according to the instructions provided with them and kept in suitable conditions.
Where applicable, products will be supplied with Best Before information.
A Best Before date relates primarily to food quality rather than food safety; however, customers should always follow the information and storage instructions supplied with their products.
10. Promotions, vouchers and discount codes
From time to time we may offer promotions, discount codes, vouchers, competitions or prize draws.
Additional terms may apply to individual promotions and will be provided where appropriate.
Where promotional terms conflict with these general Terms in relation to that particular promotion, the specific promotional terms will apply.
Discount codes and vouchers have no cash value unless expressly stated otherwise and are subject to any conditions provided when issued.
11. Website availability and third-party services
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access.
Our website may contain links or functionality provided by third parties. Those third parties may have their own terms and privacy policies.
Nothing in this section limits rights or remedies that cannot legally be excluded.
12. Relationship with Shopify
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Truly Scrumptious Sweets is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Truly Scrumptious Sweets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Truly Scrumptious Sweets, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Truly Scrumptious Sweets.
13. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our store is hosted by Shopify and Shopify processes certain information in connection with providing its services.
Please refer to our Privacy Policy for further information.
14. Intellectual property
The Truly Scrumptious Sweets name, branding, original photographs, graphics, written content and other original website materials belong to Truly Scrumptious Sweets or are used with the appropriate permission.
They must not be reproduced, distributed or used commercially without permission, except where permitted by law.
Shopify and other third-party names and trademarks remain the property of their respective owners.
15. Reviews and customer content
If you submit a review, photograph or other content to us, you confirm that you have the right to provide that content and that it does not infringe another person's rights.
We may use genuine customer reviews and content in connection with operating and promoting Truly Scrumptious Sweets where we have the appropriate right or permission to do so.
We will not knowingly publish fake or misleading customer reviews.
16. Errors and inaccuracies
Occasionally our website may contain an error relating to a product description, price, promotion, availability, delivery charge or other information.
We may correct genuine errors when discovered.
If an error materially affects an order you have already placed, we will contact you and explain your options rather than simply imposing a material change to the contract.
17. Our responsibility to you
We are responsible for providing goods that comply with your statutory consumer rights, including applicable requirements that goods be of satisfactory quality, fit for purpose and as described.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights concerning faulty goods or goods that are not as described.
UK businesses cannot use consumer terms to avoid responsibility for matters including faulty goods and goods that are not as described.
We will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made wholly or mainly for personal use, except where applicable law provides otherwise.
18. Events outside our reasonable control
We will not be responsible for a failure or delay caused by events genuinely outside our reasonable control.
Where such an event materially affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Your statutory rights remain unaffected.
19. Ending or restricting website access
We may suspend or restrict access to our website where reasonably necessary, including for security, maintenance, misuse or breach of these Terms.
This does not affect rights you have in relation to orders already accepted by us.
20. Changes to these Terms
We may update these Terms from time to time, including where our products, website, business practices or applicable law change.
The Terms applying to an order will normally be those in force when that order was placed.
The latest version will be available on our website with its date of update.
21. Governing law
These Terms and contracts between you and Truly Scrumptious Sweets are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory protections and rights available under the law applicable to you.
Nothing in this section deprives a consumer of mandatory legal protections or rights concerning where proceedings may be brought.
22. Contact information
Questions about these Terms or an order can be sent to:
Truly Scrumptious Sweets
Email: trulysweets@outlook.com
Telephone: 07947843181
Business/geographical address: [TO BE FINALISED BEFORE WEBSITE LAUNCH]
If you have a separate address for customer complaints, this should also be stated here.