Shipping policy
Truly Scrumptious Sweets — Shipping & Delivery Policy
Last updated: August 2026
At Truly Scrumptious Sweets, we carefully prepare and pack your order before sending it on its way. This policy explains our dispatch and delivery options.
Processing and dispatch
We aim to prepare and dispatch orders within 2–3 working days of receiving your order.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods, seasonal launches or exceptionally high order volumes, processing may occasionally take a little longer. If we expect a significant delay to your order, we will contact you where appropriate.
UK delivery
We currently deliver to UK mainland addresses.
Available delivery options and their current prices will be displayed at checkout before you complete your order.
We currently offer delivery using services including:
- InPost Locker delivery
- InPost home delivery
- Royal Mail
Available services may vary according to the order, destination and carrier availability.
Delivery charges
We charge customers for delivery but do not add a separate packaging charge.
The applicable delivery charge will be clearly displayed at checkout before payment.
We do not currently offer a free-delivery threshold.
InPost Locker delivery
Where InPost Locker delivery is selected, customers should ensure that they choose/provide the correct locker information as required during the checkout and delivery process.
Customers are responsible for collecting their parcel within the collection period specified by InPost.
If a parcel is not collected and is returned to us, please contact us so that we can discuss redelivery. An additional delivery charge may be payable where a further delivery is requested, except where the failure was caused by us or the delivery provider.
Home delivery
Where home delivery is selected, please ensure that the delivery address entered at checkout is complete and accurate.
Once an order has been dispatched, we may not be able to change its delivery address.
If you notice an error in your address, please contact us at trulysweets@outlook.com as soon as possible.
Local collection
Local collection may be available for customers in our local area.
Where offered, collection information and arrangements will be provided after an order has been placed.
Please do not attempt to collect an order until you have received confirmation that it is ready.
For privacy and security reasons, our collection location is not publicly displayed on our website unnecessarily.
Local hand delivery
We may also offer local hand delivery to eligible addresses.
Availability and any applicable delivery charge will be shown or agreed before the order is completed.
Local delivery availability may depend on postcode, order volume and our delivery availability.
Delivery times
Delivery estimates provided at checkout or by the delivery provider begin after your order has been dispatched and are separate from our 2–3 working day processing time.
Carrier delivery times are estimates unless expressly stated otherwise.
If circumstances outside our reasonable control cause a delay, we will take reasonable steps to minimise the effect on your order.
Your statutory consumer rights are not affected.
Risk during delivery
Your order remains at our risk until it comes into your physical possession, or into the physical possession of a person you have identified to receive it, except where applicable law provides otherwise.
Missing parcels
If your parcel has not arrived within the expected delivery period, please contact us at trulysweets@outlook.com.
We may ask you to confirm your delivery details and allow us reasonable time to investigate the parcel with the delivery provider.
Where an order is confirmed as lost, we will provide the appropriate remedy in accordance with your statutory rights.
Damaged parcels or incorrect orders
Please check your order when it arrives.
If your parcel or its contents arrive damaged, or you receive an incorrect item, please contact us as soon as reasonably possible at trulysweets@outlook.com.
Please include your order number and photographs where possible so that we can investigate and resolve the issue.
Please see our Refund & Returns Policy for further information.
Contact
For questions about dispatch, delivery or collection, please contact:
Truly Scrumptious Sweets
Email: trulysweets@outlook.com